Help in a Crisis

Do you need help in crisis situation?


Whilst we pride ourselves in being there to support our children and their families, we are aware that a crisis does not always happen during term time or during school hours.

We have put together a directory of useful contact details that we hope will help in those situations where everything becomes a bit too much or you just don’t where to turn to for help.

Our school is a safe place and so, if you feel unsafe and it would help, please come in and speak to us, and stay as long as you need to.


For Children and Young adults


Who Contact details What

0800 1111

Childline is your – a free private and confidential service where you can talk about anything. Available on line or on the phone anytime
Young Minds Text YM to 85258 Free confidential, anonymous crisis text support service provided by trained volunteers. Available 24/7 for support across the UK if you need help with urgent issues such as suicidal thoughts, abuse or assault, self harm, bullying or relationship issues.
CENTRE 33 Text/Whatsapp 07514 783745

There to listen and help, supporting young people up to the age of 25 with mental health, caring responsibilities, housing and more.

Phones are answered Monday – Friday 12noon to 5pm and from 10am – 1pm on Saturdays. The rest of the time you can message and they will call back

Shout 85258 Text 85258 A free confidential anonymous text support service service.

Text any time of the day or night and whatever you are going through, there will be someone you can message.

Child Protection

NSPCC 0808 800 5000 Free phone for adults concerned about a child.
CEOP CEOP is dedicated to keeping children safe from sexual abuse and grooming online. CEOP are unable to respond to reports about bullying, fake accounts or account hacking. Adults and children can make a report online at the CEOP website.

Life threatening Crisis contacts

Samaritans Tel: 116 123

Call any time of the day or night.

Whatever yo are going through, you can call anytime, from any phone FREE.

NHS Urgent Mental Health Helpline Tel: 111 select the mental health option (usually option 2) If someone is having a mental health breakdown or crisis. Help is available 24/7 and you can speak to a professional in your NHS Mental Health Service. They can discuss your current mental health needs and provide access to further support.
NHS Cambridgeshire and Peterborough Text  HEAR to 85258 Texting HEAR to 85258 will prompt a call back from a trained volunteer to offer confidential guidance and signpost towards local mental health services.
Papyrus Helpline: 0800 068 4141

Text: 07860 039967

You can contact Papyrus for confidential suicide prevention advice if you, or a young person you know, is having suicidal thoughts.

Help for Parents

Pinpoint Cambridgeshire

Tel: 01480 877333

Helping Cambridgeshire parents who have children with additional needs and disabilities. Pinpoint is run for parents – by parents. There is a wealth of information on their website, it also identifies support networks for parents.
Family Lives Tel:0808 800 2222

National family support charity providing help and support in all aspects of family life. They run a dedicated confidential helpline, an online forum and provide a range of information on issues relating to parenting.

Specific help

The Kite Trust Tel: 01223 369508

promoting the health, wellbeing and inclusion of LGBTQ+ young people across Cambridgeshire; providing free one-to-one support for LGBTQ+ young people up to the age of 25; social groups; residentials; community care; a library of articles and resources and a podcast.
The Money Advice Service Tel: 01480 498802

A free of charge, friendly, caring and professional debt advice service, based in St Ives. Helping those in financial difficulties by putting together debt management plans, including a budget for the client to live on and a repayment proposal for creditors.
Food Bank Contact the school for more information
Domestic Abuse Ask for ANI (Action Needed Immediately) is a codeword scheme for victims of domestic abuse. It provides a discreet way to signal the need for emergency help from within the safety of their local pharmacy. When a member of staff is ‘asked for ANI’ they will accompany the individual to the consultation room.
Women’s Aid SAFE REFUGE: 01223 460947





We know asking for help isn’t easy. But if you think you’re in an abusive relationship, getting in touch with your local support service can be an important first step. Services are fully trained and can give you a confidential space to explore your options and make safe decisions. 

It’s never too early or late to reach out.